Black Box : Known simply as PSR (problem steps recorder) I just found this and I've already used it. Let's say you're having issues with your computer and you call your favorite computer geek on the phone and try to explain the problem. Sometimes it can be hard to tell someone exactly what you saw and when you saw it or what caused it. This problem is now solved and I wish I had known about this from the beginning. Automatically record screen shots so others can help you with issues. This Windows utility records every move you make and takes a screen shot of what you're doing that leads up to the issue.(Very Cool)
